Frequently Asked Questions

Customer Service

If you have questions or need assistance placing your order, our knowledgeable and friendly Customer Service team is here to help! Reps are available Monday through Friday from 8 a.m. to 8 p.m. EST. Call toll-free at 1-866-594-0319 or email


We do not have any return fees. If a customer is ever unhappy with an order they may return it at any time for a replacement product, new item, or a refund. That is our 100% satisfaction guarantee.

Included in every shipment is a packing slip which includes the simple steps to return an item. By contacting our call center through the Martin's Point Health Care dedicated toll free number, a return authorization is given for expedited handling in the return process. Currently returns are processed the same day they are received with new products shipped out or a credit/refund sent.

Order by Phone

Orders may be placed via telephone (1-866-594-0319) Monday-Friday, 8 AM - 8 PM, EST.


Orders will be grouped and shipped once per week to MPHC receiving for distribution.

I forgot my password.

On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new, easier to remember password through the My Account page.

How do I change my password?

You can update your password at any time through the My Account page by selecting Change Password.

Can I ship to multiple addresses?

Yes. To do this, choose “Ship to multiple addresses” on the first checkout screen. From here, follow the prompts to either direct each item to a different shipping address, or “Split” the quantity of an item to multiple shipping addresses. Please call Customer Service for assistance at 1-866-594-0319.

How do I update my billing/shipping address or other account information?

You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.

What is an “on-demand” item?

An on-demand item is a product that is not pre-printed and stocked in our warehouse, but is produced on a per-request basis. On-demand items take longer to ship, as we produce them specially for you, so please refer to the individual production time listed within the product specifications and plan accordingly. On-demand items may also require a minimum order quantity to meet production requirements.

Supported browsers.

The following browsers are compatible with this store:

Internet Explorer version 11 and above. Latest versions of Google Chrome, Firefox, Opera, and Safari.